• Arrival Time: Please arrive at your designated pick-up location 10-15 minutes prior to the scheduled time. The driver will wait for up to 15 minutes at the meeting point.

• Details Required: Ensure you provide your exact pick up location or address on the check-out page to facilitate a smooth pick-up. If your flight is delayed, please inform us ahead via WhatsApp.

• Follow the instruction of our driver/guide to the time duration .

• Activities involve water and physical activity, Make sure you a physical fit and in good condition.

• For Minor/Pregnant Women/Senior/Person with disability medical clearance must present in our driver/staff (electronic copy is recognized), And must be accompanied by a relative.

• Tour Duration: Is 10hrs Maximum, additional 600 pesos per hour for exceeding hour is applied.

Gentle Reminder: Canyoneering is an exhilarating adventure that involves cliff jumping and trekking downstream. Participants must be in good health to safely take part in this activity. The minimum age for canyoneering is 7 years old, in accordance with safety guidelines.

Please note that, for the Private Tour option during the whale shark swimming tour, you will be sharing the boat with other guests due to Oslob's policy.

Additionally, due to the peak season, there may be a wait time of 2-3 hours for the whale shark swimming experience. We appreciate your understanding and patience.

Important Notes & Travel Information

1. Booking & Luggage

• This trip allows free luggage. Please inform us of the number of luggage in advance upon registration.
• Once the booking is confirmed, date changes are allowed provided you inform us at least 48 hours before the scheduled tour date.
• Any loss or additional cost caused by late notice will be borne by the guest.

2. Pick-Up & Punctuality

• Guests must arrive at the designated pick-up location on time. Late arrivals may result in missed participation without refund.
• Departure times may be adjusted slightly due to peak season or special circumstances. Final timing will be confirmed by the driver or travel officer.

3. Itinerary Adjustments & Force Majeure

• Tour schedules may change due to force majeure, including but not limited to:
• Natural disasters (typhoons, floods, earthquakes, volcanic activity)
• Traffic conditions or road accidents
• Severe weather (heavy rain, fog, strong winds)
• Government regulations or emergency controls
• Health emergencies among passengers
• Social events (strikes, protests, unrest)
• Mechanical breakdown of transport In such cases, the driver/guide may rearrange the order of attractions with guest consent, provided no attractions are removed. Delays or cancellations due to these factors are not valid grounds for refunds.

4. Meals & Expenses

• Meals are not included in this tour.
• Guests are responsible for breakfast, lunch, and dinner.
• Some restaurants may not allow outside food or table use without ordering.

5. Weather & Seasonal Conditions

• Outdoor activities may be suspended or adjusted for safety due to weather.
• Tourist spots may change operating hours or cancel activities without prior notice.
• Flowering and viewing conditions depend on weather; tours proceed as scheduled even if peak viewing conditions are not met. Guests sensitive to this should book with caution.

6. Shopping Disclaimer

• Some attractions or rest stops may include shopping areas, which are not designated shopping stops by the travel agency.
• Purchases are at the guest’s discretion. Any disputes are the guest’s responsibility.
• Privately operated entertainment venues may exist at destinations; some may lack legal permits. Guests are advised to consume with caution.

7. Travel Tips

• Keep your mobile phone active throughout the trip.
• Guests prone to motion or seasickness should prepare medication in advance.
• Wear comfortable clothing and shoes; bring sunscreen, insect repellent, windbreaker, extra clothes for water activities, and a camera.
• Avoid bringing valuables (e.g., jewelry). Loss or damage is the guest’s responsibility.

8. Safety & Responsibility

• Activities such as swimming, diving, ziplining, and canyoneering involve inherent risks. Please assess your physical condition before joining.
• Guests must carry and safeguard their passport and valuables.
• Elderly guests, pregnant women, and those with heart or cardiovascular conditions are advised to travel with companions or book with caution.
• Guests must comply with local laws and regulations in Cebu and the Philippines.
• During free time, guests are responsible for their own safety and belongings.

9. Age & Health Requirements

• This tour is open to guests 18 years old and above.
• Minors must be accompanied by an adult; however, some itineraries may not accept underage guests.
• Guests aged 70 and above must be in good health; a health certificate may be required.
• Pregnant women, guests with heart disease, fear of heights, or similar conditions may be refused participation for safety reasons.

10. Language & Nationality

• This tour is open to all nationalities.
• English is the only supported language for this tour.

11. Refund & Rebooking Policy

• No refunds for no-shows or cancellations due to personal reasons.
• Rebooking is allowed only if requested at least 48 hours before the tour date; otherwise, the reservation fee will be forfeited.

12. Final Note

• Tour arrival times may vary due to traffic, weather, holidays, or crowd conditions. Philippine labor law limits drivers to 10 working hours per day, so itineraries may be adjusted accordingly. We are committed to providing a safe and enjoyable experience and appreciate your understanding when flexibility is required.